Erik showed up. Did a terrific job. Good conversation. I like it when the technician talks and explains things. I always did when I was a technician at my job. You should always be able to talk and work at the same time because customers want that these days. Okay not all customers but a good majority. Check the outside took the unit completely apart so that the coils could be cleaned correctly vacuumed out all of the leaves in the bottom of the unit. And of course before he did all of this he checked the unit to make sure it was running properly with the correct amount of freon in it. After he was finished doing the outside he came in the inside and checked the blower wheel and the coils. Found a little bit of mold in the distribution box. Offered to sell me a UV light and a new for about $1,500, but I just don't believe that the mold is that much of an issue yet. I feel like that should have been offered when the unit was installed back in 2018 if they knew mold could be a problem on coils. I may look at adding my own UV light to the Box after doing some research.Although at this point let me tell you I like being informed. That may not be for everyone. But I want to know what's happening. I don't want to find out several years from now that I should have done something.Now at least I know to keep an eye on it and I'll watch it over the next 6 months and it gets really bad then I will consider putting a professional light in there I know they make some pretty neat ultraviolet lighting.The other thing I like about Comfort Air is the fact that it's a family-run organization. It hasn't become a huge faceless Corporation. And they take care of you like family. I can tell you that when I had my AC system installed a number of years ago I did look at other companies. And Edgar- God Rest his soul- gave me the best deal. And you know what he didn't give me the cheapest air conditioner. He gave me the air conditioner I needed to take care of my residence. And he was still competitive with anyone else out there. Comfort Air they are good people that can be trusted to take care of you correctly whether it's a new air conditioner or whether it's Servicing an air conditioner you already have.
Comfort Squad has got to be the best air condition/ heating company in Houston. Their technician, Francisco Nino proves to be highly skilled and professional. They're clean, neat and orderly. I highly recommend Comfort Squad for all of anyone's a/c and heating needs.
Carlos P. was very thorough in his inspection of my A/C units (inside and out), changed the filters, installed UV lights and helped address and come up with a plan to reduce the humidity in my house. He arrived on time with a smile and was very professional. Thank you Carlos and Comfort Squad!
Carlos came out to my house for a cooling system tune up. He arrived on time and was very professional. He was very thorough and took time to explain everything he was doing. Definitely recommend this company.
The Comfort Squad is phenomenal! They have helped us with our heating and cooling needs for the last 3 years and continue to oversee our home’s energy needs. The team/squad is extremely professional, efficient, detailed and thorough with their work! I/my home definitely recommends them 👍🏽👍🏽
Excellent communication. Text and email to confirm appointment, remind the day before, and alert when technician is on the way. Technicians are courteous, knowledgeable, thorough, and professional. Make extra efforts to keep your house clean, e.g., wear shoe covers, place a mat underneath folding attic ladder, etc. I highly recommend them.
Comfort Squad installed a new unit and ducts for our home a few years ago. Great service and their technicians are very knowledgeable and helpful. Their monthly maintenance program is worth it!
Excellent service, the personnel they have working here are very professional and knowledgeable. I have never been disappointed when using Comfort Squad. I wish more companies cared about their customers and provided service like they do!
The staff are professional, knowledgeable and polite. Erik Ramirez and Carlos Puente who came to diagnose and to fix the AC issues are trustworthy and they kept us in the loop while they were fixing the AC. They also listened to my complaint with good attitude. The scheduling of the appointments were quick and responsive too. This company is very good and reliable as you can tell from the staff they pick.
Erik came out today to troubleshoot my system. He was very polite and punctual. He had all his gadgets ready and was very knowledgeable to all my questions and concerns. He explained everything about what he was doing and took lots of pictures for reference should I need Comfort Squad to come out at a later date. Erik even suggested additional upgrades to my unit for even better performance with out making me feel obligated to purchase. I am very glad I made Comfort Squad my AC company. I would recommend to anybody thinking about getting a new unit or needing routine maintenance on an existing unit.
Emmanuel, Carlos and their crew were professional and personal at every turn. Everyone was kind and courteous and very detail oriented. They spent hours with me answering every question without hesitation or complaint. I trust them, and in this market, this means everything to me. They showed me everything at every step. They did not oversell me or push me in any way.I would recommend Comfort Squad to anyone needing their services. They went above and beyond for my home, for my family. I appreciate them so much!
Immanuel went above and beyond in helping me find a unit that would fit my budget. I was impressed with the quality of service I received. I would highly recommend Comfort Squad, very professional, courteous, and trustworthy team. Comfort Squad exceeded my expectations.
I've purchased the entire system 7 years ago from comfort squad and they have kept the maintenance in top shape, huge thanks to our technician Erik for his professionalism and dedication of work 💪.I will always recommend this company for any needs in A/C and heating, comfort squad beyond and above.Amador Hernandez
My technician Eric Ramirez was very efficient with the services provided. Eric explained everything with ease and offered insight on the functioning of my AC system. I am honored to have him as my technician.I am a satisfy customer!
Have always had good experiences with Comfort Squad. Had an issue with our AC and called right away the next morning. They were out within two hours and fixed the problem. Eric our technician was very professional and explained thoroughly the issue. Our go to AC company!
I would give 10 stars if I could for top notch customer service from Francisco.Customer service is the key and Francisco provided that today and more very patient and very professional.Thank you, Francisco⭐️⭐️⭐️⭐️⭐️